Privacy Policy

 

This privacy policy (“Privacy Policy” or “Policy”) describes Kaiten Solutions LLP (the “Firm” or “Company”) policies on collection, use, and disclosure of information about you in connection with your use of the mobile application Oorja Wheel App (hereinafter “App” or “Application”) owned and controlled by the Company. The terms “we”, “us” or “our”, refer to Oorja Wheel Application or the Company, used interchangeably. The company sells decorative product ‘Oorja Wheel’. In order to provide the services, we ask for certain personal information which is displayed on the App. When you use the service available at our App, you consent to our collection, use, and disclosure of information about yourself as described in this Privacy Policy. Through our Oorja Wheel application the Company provides a platform for end users to discover available Oorja Wheel and gives the ability to control the Oorja Wheel. (Hereinafter together referred to a (collectively “Services”). We may change this Privacy Policy at any time by posting a revised Privacy Policy on this page. Such changes will be effective upon posting. In every respect, by using the App, you agree to be bound by terms of this Privacy Policy. This Privacy Policy is effective from Spet. 01, 2022 and continues until revoked by the Company.

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1. INTRODUCTION

1.1 Your privacy is important to you and to us. We’ll protect the information you share with us. To protect your privacy, the App follows different principles in accordance with worldwide practices for customer privacy and data protection. 1.2 We at the Company are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. For purpose of this Policy, Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or home. In general, you can visit the App’s web pages without telling us who you are or revealing any Personal Information about yourself. If however, Personal Information is revealed to us, we won’t sell or give away any content of your Personal Information to anyone except people who may be involved in the delivery of Service.

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2. INFORMATION WE COLLECT AND HOW WE USE IT

2.1 When you visit the App or use our Service, we collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to:

2.2.1 Your mobile location for us to be able to connect with Bluetooth of Oorja Wheel. This information is never sent back to our server and is never used by us other than connecting with your Oorja Wheel.

 

3. NOTICE

Thru the app, we will never access any information that personally identifies you or allows us to contact you. We provide you with the user name and password along with the Oorja Wheel and do not need to identify you.

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4. CONSENT AND SHARING OF INFORMATION

The information collected from our users or visitors is shared with members and stakeholders of the Company, namely; customers, third party users, companies, employees, stakeholders and other experts who are part of the network of community of Oorja Wheel. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

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5. ACCESS

5.1 We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time at the login section. There, you can: view and edit personal information you have already given us; tell us whether you want us to send you marketing information; sign up for electronic newsletters about our services and products.

 

6. SECURITY

6.1 The App has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a significant role in protecting your information. No one can see or edit your Personal Information without knowing your user name and password, so do not share these with others.

 

7. COOKIES

When you visit our App, we do not place any ‘cookie’ on your mobile to recognize you.

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8. WHAT WE DO WITH THE INFORMATION YOU SHARE

8.1 We do not access any information from you through the application.

8.2 We never disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal process served on the App; (b) protect and defend the rights or property of the Company; and (c) act in urgent circumstances to protect the personal safety of users of the Company or the public.

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9. INFORMATION SHARING AND DISCLOSURE

9.1 The Company does not rent or sell Personal Information about you with other people (save with your consent) or non-affiliated companies, except to provide services you’ve requested, under the following circumstances:

• We respond to court orders, legal process or to establish or exercise our legal rights or defend against legal claims.

• We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the App’s terms of use, or as otherwise required by law.

• We shall transfer information about you only if the Company is acquired by another company or individual. In this event, the App will notify you before information about you is transferred and becomes subject to a different privacy policy.

• We may need to contact you to comply or co-operate with a legal request. For this purpose, we will use the email address provided to us by you. All communications sent by us at such email address shall be deemed to have been communicated to you.

9.2 Data disclosure to OPGSPs: We may disclose your personal information to OPGSPs and for the following purposes:

9.2.1 to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your user accounts;

9.2.2 to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes);

9.2.3 to facilitate the processing of payment cards when you pay within our Services with a payment card and we use OPGSPs to process your payment.

9.3 Disclosure to Service Providers and financial institutions partners:

 

Third party service providers who help us to provide our Services, payment processing services, assist us in providing customized advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our User Agreement, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations.

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10. CONFIDENTIALITY AND SECURITY

10.1 We limit access to Personal Information about you to employees and stakeholders who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

10.2 We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you. We seek to ensure compliance with the requirements of the information technology laws as applicable from time to time to ensure the protection and preservation of your privacy. Additionally, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

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11. YOUR CONSENT

By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above as well as those explained where we at the Company collect personal information on the web.

12. PRIVACY POLICY CONCERNS AND GRIEVANCE REDRESSAL MECHANISM

If you have any grievance relating to the processing/usage of information provided by you or the App’s Privacy Policy, you may email our grievance officer at hello@OorjaWheel.com

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13. CONTACT INFORMATION

We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.

IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.